Privacy Policy
 

1. Who We Are

Business Name: RILERSPORTS

Website: Rilersports.co.uk 

Email: Enquiries@rilersports.co.uk 

Registered Address: 20 Wenlock Road, London, United Kingdom, N1 7GU 

For data protection purposes, RILERSPORTS is the Data Controller of your personal data.

2. Personal Data We Collect

We may collect and process the following information:

a. Information You Provide

Full name

Email address

Phone number

Billing and delivery address

Account login details

Order and purchase history

Communications with us (email, contact forms, support messages)

b. Payment Information

Payments are processed securely via third-party payment providers (e.g. Stripe, PayPal).

We do not store or have access to your full payment card details.

c. Automatically Collected Data

When you use our website, we may collect:

IP address

Browser and device information

Pages viewed and interactions

Cookies and similar tracking technologies

3. How We Use Your Personal Data

Under UK GDPR, we must have a lawful basis for processing your data. We use your information to:

Process and deliver orders (contract)

Manage your account (contract)

Communicate with you about orders and customer service (contract / legitimate interest)

Send marketing emails (only if you opt in) (consent)

Improve our website, products, and customer experience (legitimate interest)

Prevent fraud and ensure website security (legitimate interest / legal obligation)

Comply with legal and tax requirements (legal obligation)

4. WooCommerce & Website Platform

Our website is powered by WordPress and WooCommerce.

WooCommerce collects information necessary to process orders, including:

Products purchased

Delivery details

Customer account information

This data is stored securely on our hosting servers and used only for legitimate business purposes.

5. Marketing Communications

You will only receive marketing emails from RILERSPORTS if:

You have actively opted in, or

You are an existing customer and the marketing relates to similar products (where legally permitted)

You can unsubscribe at any time by:

Clicking the “unsubscribe” link in our emails, or

Contacting us directly

6. Sharing Your Data

We do not sell your personal data.

We may share your information with trusted third parties, including:

Payment processors

Delivery and logistics providers

Website hosting and IT service providers

Email marketing platforms

Professional advisers (legal, accounting)

HMRC or regulators where required by law

All third parties are required to process your data securely and lawfully.

7. Cookies

We use cookies to:

Enable essential website functionality

Analyse website performance

Improve user experience

Support marketing and advertising (where consent is given)

You can manage or withdraw cookie consent via your browser settings or our cookie banner.

For more details, please see our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary:

Order and financial records: up to 6 years (legal requirement)

Marketing data: until consent is withdrawn

Customer accounts: until you request deletion or the account becomes inactive

9. Your Data Protection Rights (UK GDPR)

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

To exercise your rights, contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

SSL encryption

Secure payment gateways

Limited access to personal data

However, no online system is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

12. Children’s Data

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

RILERSPORTS

Email: Enquiries@rilersports.co.uk 

Address: 20 Wenlock Road, London, United Kingdom, N1 7GU